One of the most overlooked requirements by a kiosk developer or deployer is how that kiosk is going to connect to the Internet once installed (kiosk connectivity).
This is generally a vital need because most kiosk deployers are doing so in order to
create a revenue stream.
Revenue & Functionality For Kiosks
In order to create a revenue stream, there is a need to accept payments or remotely update content, both of which are dependent on an Internet connection. In the era of cyber attacks and compromised IT infrastructures, it’s not uncommon to be barred from your install location’s network.
All too often, we hear of installs going awry and being delayed by weeks or months due to IT Directors pulling the plug on allowing a vendor to utilize their internal network. This is a costly problem and it's going to get worse before it ever gets better.
At
, we have many kiosk deployers in various industries that keep one of our OptConnect devices in their service vehicles waiting for that problem to strike because they’re prepared with a solution.
Kiosk Monitoring & Management
It’s also common for our kiosk customers to utilize OptConnect’s Managed Wireless Solution on all of their sites in order to maintain control of their connectivity.
A customer illustrated this sentiment to me when he described the problems he encountered with depending on a location’s Internet connection before he was deploying everything on OptConnect.
When the location’s Internet goes down or someone in the local IT department didn’t recognize his equipment and blocked it, in his words “it wasn’t our issue but it was our problem.”
From a user and customer experience standpoint, playing the blame game (even when the customer is in the wrong) doesn’t benefit either party and can even damage an otherwise successful working relationship.
Choosing OptConnect For Your Kiosk Needs
As the kiosk industry continues to grow and develop, IoT connectivity is helping expand that growth. Lost connectivity can halt your operations and cost your business revenue, productivity, profitability, and customers. Managing a portfolio of connected, wireless kiosks can be complex, so having a partner like Diversified Payments, not just a vendor, who understands you and the impact that downtime has on your business, makes all the difference. A connectivity lifeline you can count on 24x7x365 is essential to a successful operation. Our managed solution provides everything you need to get to market faster, reduce your downtime, and generate more revenue.