Fewer late payments, loan defaults and costly repossessions.
Servicing an auto loan has never been easier – for you and your customers. If you are a servicer or captive finance organization focused on prime or non-prime lending, you can rely on Diversified Payments to provide your business with a next generation eBilling and payment experience that helps deliver a reliable and consistent loan performance while offering convenience to your customers.
Look no further for a complete EBPP solution
RECEIVE PAYMENTS ONTIME – EVEN FROM YOUR MOST UNRELIABLE BORROWERS — Help your customers pay on time with Diversified's integrated customer notification system. Send account reminders by phone, email or text. Make it even easier for them to pay with scheduled, recurring payments to reduce delinquencies even further.
REDUCE CUSTOMER SERVICE CALLS — Increase your organization’s efficiency. Our IVR handles 30% of all call traffic – including customer balance inquiries, due dates, and phone payments. Let your team focus on more complicated customer inquiries that require more time and attention.
MAXIMIZE MOBILE VERSATILITY — Customers expect more than a simple mobile payment option. Take advantage of a full-service mobile solution that gives your customers five ways to “pay on-the-go” including by text, mobile email, mobile browser, app, and voice.
STILL SENDING PAPER STATEMENTS TO YOUR CUSTOMERS? — Offer the ultimate convenience and reduce your organization’s costs with our advanced eBilling services. With our secure, interactive PDF payment feature, customers can pay their bills directly from their email inbox. Just open the PDF and click to pay. There is no need to login or visit your website.